Last updated: 1 July 2025
Titan Truck & Trailer Pty Ltd (ABN 99 702 110 101) ("Titan Truck & Trailer", "we", "us" or "our") is committed to protecting the privacy of your personal information. This Privacy Policy explains how we collect, use, store and disclose personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. Who we are
Titan Truck & Trailer Pty Ltd is a Western Australian company supplying trucks and trailers, genuine and aftermarket parts, and servicing and repairs to operators across Perth and regional WA. You can contact us about any privacy matter at ceo@titantrucktrailer.site.
2. The kinds of personal information we collect
Depending on how you interact with us, we may collect:
- your name and, where relevant, your business or company name;
- your email address and preferred method of contact;
- details of your enquiry, such as the vehicle, parts or servicing you are interested in;
- fleet and vehicle details you choose to provide (for example, make, model, VIN or registration) so we can supply correct parts or service advice;
- records of our communications with you, including quotes, orders and service history you provide to us; and
- technical information such as browser type, device type and pages visited, collected through our website.
We do not knowingly collect sensitive information (such as health information) and we ask that you do not send us sensitive information by email or through our website forms.
3. How we collect personal information
We collect personal information in a number of ways, including:
- when you submit an enquiry, quote request or booking through our website;
- when you email us at ceo@titantrucktrailer.site;
- when you contact us in person at our premises or at a job site;
- when you enter into a sales, parts or servicing arrangement with us; and
- automatically, through cookies and similar technologies when you browse our website.
Where it is reasonable and practicable, we collect personal information directly from you. We will only collect personal information by lawful and fair means.
4. Why we collect, hold, use and disclose personal information
We collect, hold, use and disclose personal information so that we can:
- respond to your enquiries and prepare and provide quotes;
- supply trucks, trailers and parts, and carry out servicing and repair work;
- manage orders, warranties, returns and supplier or freight arrangements;
- maintain accurate customer and vehicle service records;
- improve our website, products and services; and
- comply with our legal and regulatory obligations, including under Australian consumer law.
We will only use or disclose personal information for the primary purpose of collection, or for a related purpose you would reasonably expect. We will not use your information for direct marketing unless permitted by the APPs, and you may opt out of marketing communications at any time by emailing ceo@titantrucktrailer.site.
5. Disclosure of personal information
We may disclose personal information to third parties where reasonably necessary for the purposes set out above, including:
- freight, logistics and delivery providers engaged to supply parts or vehicles to you;
- manufacturers, suppliers and authorised repairers in connection with warranties, parts and servicing;
- our professional advisers, such as accountants and legal advisers;
- IT and website hosting service providers who support the operation of our business; and
- government bodies, regulators or law enforcement where required or authorised by law.
We do not sell or rent your personal information. Some of the third parties we work with may be located outside Australia. Where disclosure to an overseas recipient occurs, we will take reasonable steps to ensure they handle your personal information in accordance with the APPs.
6. Security of personal information
We take reasonable steps to protect the personal information we hold from misuse, interference, loss and unauthorised access, modification or disclosure. This includes storing records securely, limiting access to personnel who need it to perform their duties, and using reputable service providers. When personal information is no longer required, and we are not required to retain it by law, we will take reasonable steps to destroy or de-identify it.
7. Access to and correction of your personal information
You have a right under APP 12 and APP 13 to request access to the personal information we hold about you and to ask us to correct information that is inaccurate, out-of-date, incomplete, irrelevant or misleading. To make a request, please email ceo@titantrucktrailer.site. We will respond within a reasonable period. There is generally no charge for access or correction requests, although we may charge a reasonable fee where significant work is required to provide the information, and we will tell you before incurring any such fee.
8. Cookies and website analytics
Our website may use cookies and similar technologies to remember your preferences, understand how visitors use the site and improve performance. Most browsers allow you to refuse cookies or delete them through your browser settings. If you disable cookies, some features of the website may not function as intended. Analytics data collected through our website is used in a de-identified or aggregated form wherever practicable.
9. Third-party websites
Our website may contain links to third-party websites, such as supplier and manufacturer sites. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party website you visit.
10. Complaints and enquiries
If you have a question about this Privacy Policy, or you believe we have breached the APPs or the Privacy Act 1988 (Cth), please contact us:
- By email: ceo@titantrucktrailer.site
- By post: The Privacy Officer, Titan Truck & Trailer Pty Ltd, Perth WA, Australia
Please include details of your complaint or query so we can investigate and respond. We take privacy complaints seriously and will acknowledge your complaint and respond within a reasonable time. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) via www.oaic.gov.au.
11. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The current version will always be published on this page, together with the date of the most recent update. Continued use of our website or services after an update constitutes acceptance of the revised policy.
12. Contact details
Titan Truck & Trailer Pty Ltd
ABN 99 702 110 101
Perth, Western Australia
Email: ceo@titantrucktrailer.site
Website: https://titantrucktrailer.site